<steptroubleshooting>
The <steptroubleshooting> element provides information that is
designed to help remedy the situation when a step does not complete as expected. In
particular,
this element can be used to explain how users can recover when the results of a step
do not
match those listed in the <stepresult> element.
Tip
Do not use
<note type="trouble">
inside of <steptroubleshooting> because its meaning there would be
ambiguous.
Content models
See appendix for information about this element in OASIS document type shells.
Inheritance
- topic/itemgroup task/steptroubleshooting
Example
The following example illustrates using the <steptroubleshooting> element with a single action:
<step>
<cmd>Select <uicontrol>Perform system backup</uicontrol></cmd>
<stepresult>
<p>The message <systemoutput>Backup successfully
completed</systemoutput> displays.</p>
</stepresult>
<steptroubleshooting>
<p>If an error message displays during the system backup,
locate the error ID in the <cite>Troubleshooting Guide
</cite> and follow the instructions there.</p>
</steptroubleshooting>
</step>
The following example illustrates using the <steptroubleshooting> element with several actions:
<step>
<cmd>Log in to the system</cmd>
<stepresult>
<p>The <wintitle>Welcome</wintitle> screen appears.</p>
</stepresult>
<steptroubleshooting>
<p>If the <wintitle>Welcome</wintitle> screen does not
appear, try one or more of the following:
<ul>
<li>Verify that the user name was entered correctly</li>
<li>Verify that the password was entered correctly</li>
<li>Confirm that the maintenance contract is still
active</li>
</ul>
</p>
</steptroubleshooting>
</step>
Attributes
The following attributes are available on this element: Universal attribute group and @outputclass.